Refund & Returns Policy

At Mizi & Co., your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.
  • Include all original tags and packaging.
  • Be accompanied by proof of purchase or your order number.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Opened or used fragrances and perfumes.
  • Worn, washed, or damaged clothing.
  • Gift cards and promotional items.
  • Final sale or clearance products.

Refunds

Once we receive and inspect your return, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

We offer exchanges for items that arrive damaged, defective, or in the wrong size (subject to stock availability). Please contact us within 7 days of delivery.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue promptly.

Return Shipping

If the return is due to our error, we’ll cover the return shipping cost. For all other returns, customers are responsible for return shipping charges.

Need Assistance?

If you have any questions about returns or refunds, please contact our customer support team. We’re always happy to help and ensure you have the best shopping experience with Mizi & Co.